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FAQ

 

How long does a special order take?

Every dress is different. If the dress is in stock at the company, we can get it in 3-10 days. If the dress needs to be made, it can take from 6-12 weeks. If the dress is already in production, it can be 2-3 weeks. Please note that all international special order will take additional time (up to a few weeks), as they travel through customs.

Tres Elegant is an AUTHORIZED retail agent for every designer that we sell. We are offering you many styles, colors, and sizes which can be ordered through our online store. Because we cannot stock every item in every color and size, we are happy to special order your style in the color and size you desire. Within 48 hours of receiving your order, we will determine whether we have your dress in stock. If not, we will contact the vendor to special order your dress.

WHEN will my Credit Card be charged?

YOUR CREDIT CARD WILL NOT BE CHARGED until we determine that your dress is available to be shipped to you. You will receive an email confirming your order and that it will be shipped to you, together with a receipt of your charges. You will also receive an email when your dress is actually shipped to you.

 

What is your RETURN POLICY?

RETURN POLICY: Social Occasion Dresses, First Communion, Flower Girl Dresses, Christening, Formal Gowns are nonrefundable and no returns will be accepted, as is customary in the industry.

How do I know which size is best for me?

SIZING: Most dress manufacturers provide size charts to aid in choosing the correct size. Be sure to measure carefully as size charts are helpful, but not always perfect. Each company has a unique sizing guide with measuring instructions that include bust, waist, and hips. It is suggested that you take into consideration the type of fabric and style of the dress, as this also influences sizing. If you are still unsure after viewing a size chart for your dress, please contact us at (562) 402-1504.

 

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